Book Online

Please select a location below and you will be directed to our online booking site.

  • Pitt Meadows (@105-10996 Barnston View Road, Pitt Meadows)
  • Port Moody (@ 103-3003 St. John’s Street, Port Moody)

How to cancel your appointment

There are two options to cancel your upcoming appointment.

Option 1:

  1. Click the home button on the top of the page
  2. On the right hand side of the page there will be a section labeled “My Appointments” which they should scroll to
  3. Click underneath “My Appointments” where it says “View Upcoming”
  4. To the right of each upcoming appointments on that list, there is a gray X they can click to cancel!
  5. Once they click that grey X they will have to select “OK” to confirm and cancel via a popup window.
  6. Now when they view that upcoming appointments section, the appointment will list in red that it has been cancelled and list the cancellation date.

Option 2:

  1. Click on the tab on the far right of the page labeled “My Account”
  2. Click on the tabs below that that says “Appointments”
  3. This will take them to a page that shows all of their appointments, both upcoming and past
  4. They can find the appointment they would like to cancel within that list
  5. Once found, the appointment will have a grey X and the word “Cancel” on the far right side of the same line that they can click to cancel
  6. Once they click that cancel option they will have to select “OK” to confirm and cancel via a popup window
  7. Now that same page will automatically update and the appointment will list that it has been cancelled and list the cancellation date.

Refresh Cancellation Policy

Refresh Laser and Wellness has a strict 24 hour cancellation policy. Should you not notify us of your cancellation within 24 hours of your appointment you will either have one of your pre-paid sessions removed or be charged $25, which ever is least.